Refund Policy
How refunds work for prompts bought on PromptStore, when you're entitled to one, and how to request it.
Instant Digital Delivery
Every prompt on PromptStore is digital content delivered immediately. The moment a payment succeeds, the full prompt text is unlocked in your library and can be copied and used straight away.
Because the product is delivered in full at the point of purchase and cannot be returned in any meaningful sense, purchases are generally final. The exceptions below exist because a marketplace should still stand behind what it sells.
When You Can Get a Refund
We refund in full, no argument, in any of these situations. Contact us within 14 days of purchase.
- The prompt is materially different from its title, description, or preview.
- The prompt is empty, truncated, corrupted, or otherwise unusable.
- You were charged more than once for the same prompt, or charged for a prompt you already owned.
- The purchase was not authorised by you.
- A technical fault on our side prevented you from accessing the prompt and we could not resolve it.
When We Usually Can't Refund
A prompt is a piece of writing, not a guaranteed result. AI models are non-deterministic and their outputs vary between models, versions, and settings, so we can't refund on the basis that the output wasn't what you hoped for.
- The AI model produced results you didn't like, or results that differ from the seller's examples.
- You bought the prompt by mistake, or no longer need it, after having viewed the full text.
- You don't have access to the AI tool the prompt was written for.
- The request is made more than 14 days after purchase.
Your Statutory Rights
Nothing in this policy limits rights you have under the consumer law of your country. Where local law grants a right to cancel a purchase of digital content, that right applies regardless of anything stated above.
In the EU and UK, the statutory 14-day right to cancel does not normally survive digital content being delivered immediately with your express consent, which is what happens when you unlock a prompt. Even so, we will always honour a valid statutory claim.
How to Request a Refund
Email us from the address on your PromptStore account with your order reference and a short description of the problem. You'll find the order reference under Orders in your dashboard.
We aim to respond within 2 business days. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
Who Processes Your Payment
Payments on PromptStore are processed by Paddle, which acts as the merchant of record for the sale. Paddle appears on your bank or card statement, handles billing and tax, and issues the refund itself once it is approved.
You can request a refund either through us or directly with Paddle. Raising it with us first is usually faster, because we can look up the order and confirm the problem before it reaches billing.
Effect on Creators
When a purchase is refunded, the creator's share of that sale is reversed and removed from their earnings balance. Creators are not charged for refunds beyond losing the earnings from the refunded sale.
Repeated refunds caused by misleading listings may result in a prompt being removed or a creator account being suspended.